Frequently asked questions
Can I try the vectorizer for free?
Yes! Upload any JPG or PNG and you'll get a watermarked SVG preview instantly — no account or payment required. Pay $3 or upgrade to Premium to download the full, clean file.
What formats can I download?
SVG (web & design), EPS (print & press), PDF (universal), and Adobe Illustrator AI. All four formats are included with both the $3 pay-per-vector and Premium plans.
How does the monthly limit work?
Premium gives you 10 vectorizations, 10 background removals, and 10 upscales per calendar month. Limits reset automatically on the 1st of each month. The picture editor is completely unlimited.
Can I cancel my Premium subscription?
Absolutely. Cancel anytime from your account page. Your Premium access continues until the end of the current billing period — you won't be charged again.
Is my payment secure?
Yes. All payments are processed by Paddle, a certified Merchant of Record. We never see or store your card details. Paddle also handles VAT/tax for all EU customers automatically.
Do you train AI on my images?
No. Your uploaded images are processed solely to provide the requested service and are automatically deleted within 24 hours. We have no rights to use your images for any other purpose.